Emerging IT trends often offer a chance to develop new and innovative business segments. Our consultants help you identify and make the most of these opportunities. This requires close interaction between business and IT. The first concern is how the operational infrastructure is managed. A company can either build both a call center and e-commerce platform itself or purchase the necessary capacity. Data integration between channels as well as a high level of data security are key success factors.
Secondly, the core of e-commerce is what the company itself offers. We assist companies in optimizing the range of products and purchase price for each channel through the right analytical skills, training their staff and dynamically maintaining online content. The results of our analysis also provide clear indications for up- and cross-selling strategies.